oh snap!

I have a family member that uses Snapfish to organize and share photos online. Every once and a while, I’ll receive an email stating that this person wants me to view their photos online.

Share with me? Wow. That’s so nice.

So I click on the link and it takes me to snapfish.com. A message then pops up that says something to the effect of: “You must create an account to view these pictures.”

Huh?

If this person wants to share with me, why do I need to create an account?

Snapfish’s business model is to sell prints of the pictures they host. I guess they assume that they are so awesome that no one would possibly pass up the opportunity to make an account.

Except me.

For a couple of months, I ignored these emails. Emails that provided links to pictures of my boys and other family members. I just didn’t want to deal with it. Then a couple of months ago I received a link and I figured I’d go ahead and take the dive. What harm could it be?

It wasn’t so bad at first (although I never had the slightest desire to order prints).

Then the promotional emails started. No problem, I thought, I’ll just opt out using the “unsubscribe” button at the bottom. Even though I did this several times, the emails kept coming.

So I decided to email customer service tonight and ask that to remove me from their list. I also reminded “to whom it was concerned” that the CAN-SPAM Act passed by Congress in 2003 required them to provide an opt out system for these kinds of messages.

Hopefully, I won’t have to deal with it again.

I don’t understand why companies insist on treating potential customers like this. Make it easy for me to understand and use your service. Then, when I’m convinced of its awesomeness, I’ll create an account and tell everyone about it and send you a “wow you ARE awesome” email.

Instead, you’ve successfully gotten me to write you an un-awesome email and a blog post telling my friends and family my un-awesome experience with you.
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Author: erik

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2 Comments

  1. I agree with your opinion on snapfish. My friend Katie who drove down with me sent a snapfish link of pictures from our trip. I was annoyed by the fact that they think buying is “sharing”. There are so many better options that snapfish!
    Layout looks great!

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  2. loving the new layout! I like photobucket.co personally. I can’t stand nonvolunteer opt ins…blech.
    kinda makes me wanna write some nefarious code and send it to em.muhahaha jk…I am not smart enough for that

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